Shipping, Returns & Refund Policy
Effective date: November 11, 2026
This policy applies to purchases from Health n Beauty, operated by ARISTO TRADING, delivered within India.
Shipping coverage
We ship across India. Orders are generally processed within 24–48 hours. Estimated delivery is usually 5–7 working days after dispatch, subject to the delivery address, courier availability, product availability, weather, public holidays, and other events outside our reasonable control.
Shipping charges
Shipping charges may vary based on the product, delivery address, order value, and applicable delivery conditions. Any applicable charge will be shown during checkout or communicated before order confirmation.
Delayed or failed delivery
If delivery fails or an order is materially delayed, contact us at sales@healthnbeauty.in with your order details. Where appropriate, we may arrange a re-delivery, cancellation, or refund. A customer may request cancellation before shipment. Orders already shipped may be handled under the return process.
7-day returns
Customers may request a return or replacement within 7 days of receiving an order. Products must be unused, unopened, undamaged, and in their original packaging with seals, tags, and accessories intact. Proof of purchase or order details are required.
Non-returnable products
For hygiene and safety reasons, opened or used skincare, cosmetics, personal hygiene, grooming, and other sealed personal-care products are not normally returnable unless they are defective, damaged, expired, or incorrectly delivered.
Damaged, defective, expired, or incorrect products
Contact us within 48 hours of delivery with the order details and clear photographs or videos. Eligible cases may receive a replacement or refund after review.
Return shipping
Health n Beauty will bear return shipping costs where the product is damaged, defective, expired, incorrectly delivered, or the issue is caused by our fulfilment or delivery process. For eligible change-of-mind returns, the customer is responsible for return shipping charges unless we agree otherwise.
Refunds
After the returned product is received and inspected, approved refunds will be initiated within 5–7 business days. Refunds generally go to the original payment method, subject to bank or payment-provider processing times. Cash-on-delivery refunds may be made through an agreed alternative payment method.
How to contact us
For a return, replacement, cancellation, or refund request, email sales@healthnbeauty.in or use the website contact page. Include your order number, the reason for the request, and supporting photos where relevant.
Nothing in this policy limits consumer rights available under applicable Indian consumer-protection laws.
This policy is a general business draft and should be reviewed by a qualified Indian lawyer before publication as a final legal document.